Frequently Asked Questions

We use copper, brass, stainless steel, and 925 sterling silver plated with 14K/18K gold or rhodium. All pieces are hypoallergenic, nickel- and lead-free, suitable for most people with sensitive skin.

Avoid contact with water, perfumes, creams, and harsh chemicals. Remove jewelry before sleeping, exercising, or bathing. Store in a dry place, separately from other items, in a pouch or box. Clean gently with a soft dry cloth.

With proper care, earrings retain their shine for up to 2 years, while bracelets and chains last about 6 months with intensive wear. Longevity also depends on individual skin chemistry and care.

• Modern and minimalist design
• Hypoallergenic and safe materials
• Fast order processing (1–3 business days)
• Branded packaging and attention to detail

Free shipping: Canada & USA on orders over $100. Please note that free shipping covers delivery costs only — import duties and taxes (if applicable) are not included and remain the customer’s responsibility.

• Canada: 3–7 business days
• USA: 5–10 business days
• International: 10–21 days (depending on the country)

Import duties and taxes are calculated automatically at checkout according to the rules of the destination country.

Free shipping covers delivery costs only; duties and taxes are separate and paid by the customer at checkout.

Rates are based on the product’s HS code and country of origin.

You’ll receive a tracking number by email once your order is shipped. Payments are accepted via credit card, PayPal, or ShopPay.

Yes, within 7 days of receiving your package. Items must be unworn and in original packaging.

• Return/exchange shipping cost is paid by the customer.
• Earrings and items marked as Final Sale cannot be returned or exchanged.

Orders can be cancelled within 6 hours after purchase, provided they have not yet been shipped. After this period, or once your order has been dispatched, it can no longer be cancelled. Please contact us immediately at info@sedyjewelry.com if you need assistance.

We carefully inspect and securely package each order. However, once handed over to the carrier, responsibility for damage or loss lies with the shipping company. Customers may file a claim directly with the carrier.